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ADHD Telehealth Reviews in 2024

by Meaghan Divocky.

ADHD Telehealth Reviews in 2024

by Meaghan Divocky.

As a healthcare worker and veteran with ADHD, I tested the top ADHD telehealth platforms to guide others seeking online ADHD diagnosis and treatment.
Updated: 07/10/24

My process for evaluating each ADHD telehealth service

1

I started by researching six popular ADHD services based on customer reviews and third-party evaluations.

2

I registered with each service, completed their initial assessment (if available), and underwent an initial diagnostic appointment with a clinician via video call.

3

After I was diagnosed, I attended a follow-up appointment to discuss the recommended treatment plan with the assigned clinician.

4

Along the way, I took note of how quickly I could get an appointment, treatment options, and customer service quality.

How I scored each platform

Cost
Prices of their services.
Insurance
Acceptance of Insurance payments.
Availability
The average waiting time for an appointment.
Providers
Professionalism of their healthcare providers.
Diagnosis
Their diagnostic process.
Treatment
Their treatment options that are available.

Highest score achieved:

ADHDAdvisor.org

Top Recommendation
4.8/5

Strengths:

  • I managed to book an appointment within 24 hours
  • Board-certified healthcare providers are available in all 50 states
  • Offers a 100% satisfaction guarantee with your first appointment
  • Offers an instant, free assessment on their website before booking the first appointment
  • Therapy, medication management, and success coaching are offered as treatment options
  • The patient support team was quick to respond to my requests
  • Provided a superbill on request
  • Provided me with a diagnostic letter at the end of my first appointment

Weak points:

  • Does not accept insurance payments
  • Does not offer in-person appointments as an option

Update: Forbes Health recently named ADHDAdvisor.org a top ADHD platform for 2024. Here's the link for another trusted review.

Overall score was 4.8/5

Hands down, ADHDAdvisor.org was the best service I tried for diagnosing and treating ADHD. Rather than just pushing a one-size-fits-all treatment plan, they take the time to learn about you, your specific needs, and how to manage your ADHD in a way that aligns with your preferences and goals. Even better, they can combine different types of treatment options (medication management, therapy, and success coaching) depending on what works best for you.

Pricing

ADHDAdvisor.org ’s diagnosis session is more affordable than most competitors, with only a $20 deposit and $130 payable after the appointment, both of which are covered by a 100% money-back guarantee. For therapy and medication management, ADHDAdvisor.org offers an impressive amount of freedom to mix and match for different package deals and subscription discounts.

Insurance

While ADHDAdvisor.org doesn’t accept insurance quite yet, they’re happy to provide a superbill or receipt, which you can submit to your insurance provider for reimbursement.

Availability

ADHDAdvisor.org works with therapists from all across the US, meaning they had more options for when I could schedule my sessions. This let me fit my therapy into my schedule—not the other way around.

Healthcare providers

ADHDAdvisor.org maintains strict standards for all of its therapists, from their professional certifications to therapy style and personality. As someone who has struggled with therapists in the past, I was pleasantly surprised by how comfortable I felt in these sessions.

Diagnosis

The formal diagnosis I received from ADHDAdvisor.org was one of the most detailed and comprehensive I experienced, even going so far as to include an ADHD Success Plan with the results. My therapist walked me through her observations, conclusions, and what they meant for treatment going forward.

Treatment

Together with my therapist, Ashley, we designed a custom treatment plan using cognitive behavioral therapy and success coaching instead of medication management, which I wanted to avoid. This level of control over my own treatment made me more comfortable and (I believe) made my therapy more successful.

Check Availability
3.5/5

Strengths:

  • Terrific customer support who responded instantly to my requests
  • I was able to choose my therapist before the first appointment
  • Well-designed website and patient portal which I enjoyed using

Weak points:

  • Initial diagnosis appointment felt impersonal
  • I needed to enroll into a subscription from the first appointment
  • Did not accept my insurance provider at the time

Overall Rating 3.5/5

Cerebral’s booking system was very simple and intuitive, and their therapist bios were useful when choosing my provider. Overall, it’s a solid choice for those looking for at-home ADHD treatment.

Cost

Similar to some other companies in the industry, Cerebral doesn’t allow patients to pay for individual sessions, requiring a subscription instead.

Insurance Support

Cerebral is not contracted with Medicare, Medicaid, or any other federal insurance options. However, they do accept in-network providers, including Cigna and Blue Cross Blue Shield. 

Scheduling Flexibility

Because they maintain a very large pool of therapists, Cerebral has excellent availability and the option for same-day appointments in some cases.

Therapist Quality

Although many of Cerebral’s therapists had experience treating ADHD, most did not specialize in it like other companies, such as ADHDAdvisor.org.

Diagnosis Accuracy

Cerebral uses a standard diagnosis process, using both your mental health history and family history.

Treatment Personalization

‍With their large, diverse pool of therapists, Cerebral gave me a healthy amount of freedom to choose my own provider. Additionally, they offer both face-to-face and digital appointments.

3.5/5

Strengths:

  • I had a wonderful first appointment with my therapist
  • The initial diagnosis appointment was very detailed and personal
  • Customer service was professional and helpful
  • They offer a comprehensive medication management program

Weak points:

  • Pricing and acceptance of insurance were both unclear to me
  • There was a lack of availability which led me to waiting weeks for an appointment
  • They do not offer appointments in all 50 states

Overall Rating 3.5/5

Rather than specializing in ADHD, MEDvidi offers a broad range of mental health resources, including help with service and therapy animal letters. This flexibility extends to medication management, which is available depending on your home state. As an added plus, my diagnosing therapist was exceptionally kind and made me feel very comfortable.

Cost

Pricing transparency was one of the biggest flaws with MEDvidi’s services. Individual appointment prices were vague (between $25 and $195), and combined with the wide range of available services, this made nailing down a final number unnecessarily difficult. To make matters worse, MEDvidi doesn’t indicate how or when the final cost will be calculated when you try to book.

Insurance Support

Accepts some insurance carriers but doesn’t specify which ones or whether federal payers are accepted.

Scheduling Flexibility

‍MEDvidi typically offers appointments within 48 hours, although appointments are not booked immediately. Instead, the website confirms the appointment after you request it. Also, MEDvidi has more limited coverage than some competitors.

Therapist Quality

MEDvidi specializes in several mental health disorders, including ADHD.

Diagnosis Accuracy

Offers an impressively detailed ADHD diagnosis, as well as optional diagnoses for other conditions, like anxiety disorders or depression.

Treatment Personalization

While MEDvidi lets you choose your therapist, they provide almost zero information about the different therapists in their network. Instead, you have to make your choice based on name only, without even pictures or gender included in therapists’ descriptions.

3/5

Strengths:

  • They are more affordable than most telehealth platforms as they accept insurance payments
  • I was able to book within 48 hours of appointment
  • I was able to choose my provider before the first appointment

Weak points:

  • Does not offer therapy services
  • My diagnosis felt less personal than with other companies
  • Prices were slightly confusing on their website

Overall Rating 3/5

Next to ADHDAdvisor.org, Circle Medical was the company that gave me the most control over choosing my own clinician. That feature, combined with how quickly I was able to book an appointment, made them a top pick. Also, Circle Medical’s gender-affirming care and other inclusive resources make them an excellent choice for the LGBTQ+ community.

Cost

Currently, Circle Medical asks patients to pre-pay for each appointment individually. Because they offer so many different services and appointment types, it can be a challenge to understand the company’s different costs and deals.

Insurance Support

Circle Medical accepts major in-network providers like Aetna and United but isn’t currently contracted with Medicaid/Medicare or other federal payers.

Scheduling Flexibility

Circle Medical was more flexible than most, with same-day appointments available and a mix of in-person and virtual options, depending on location.

Therapist Quality

Unlike other companies on this list, Circle Medical doesn’t offer therapy appointments at all. Instead, they’re one of the better choices for affordable ADHD medication management.

Diagnosis Accuracy

Circle Medical’s clinicians were extremely professional and used my family and personal medical history during diagnosis.

Treatment Personalization

Circle Medical is one of the best medication management companies available, but it lacks even basic support for things like therapy or success coaching.

3/5

Strengths:

  • Offers an affordable initial diagnostic appointment
  • The diagnosis is completed asynchronously
  • Providers available in all 50 states

Weak points:

  • Diagnosis felt impersonal as I never met the providers
  • Did not feel comfortable to proceed with a treatment plan
  • A large number of intake forms need to be filled in before accepting an appointment

Overall Rating 3/5

Compared to the other services on this list, my ADHD diagnosis and treatment felt weirdly basic and impersonal. While my therapist tried to build a rapport with me, it was a noticeable change compared to companies like ADHDAdvisor.org or Circle Medical.

Cost

This company offered fewer pricing options than most competitors, with an appointment costing between $179 and $199. The initial appointment was also more expensive than other services, and my insurance would have not covered my ongoing treatment.

Insurance Support

ADHD Online does not accept any kind of insurance.

Scheduling Flexibility

ADHD Online had one of the least user-friendly scheduling experiences: my appointment was only confirmed after I had already paid and requested the appointment date.

Therapist Quality

All therapists are certified to treat ADHD and several other mental health conditions.

Diagnosis Accuracy

ADHD Online used my personal and family medical history to give a formal diagnosis but included fewer details than I would have expected for the price. Also, they asked for unnecessary information that caused more work for me and made me uncomfortable.

Treatment Personalization

This company offers both therapy and medication management but not much support in designing a custom treatment plan.

2.5/5

Strengths:

  • Excellent customer support that responded instantly to my requests
  • More affordable than most medication management services
  • Offers a convenient monthly subscription package

Weak points:

  • They did not accept insurance payments
  • Therapy and success coaching sessions are not offered
  • In recent months, there have been articles regarding legal issues linked to the company

Overall Rating 2.5/5

Unlike some other services, Done’s prices and subscription information were clear and up-front—something I greatly appreciated. Additionally, the company’s fast scheduling process, 24/7 customer support, and direct shipping were all big points in their favor.

Cost

Done only offers one monthly subscription for its medication management, with $79 due at the beginning of each month (after paying $199 for the first month). While the overall cost was relatively similar to the industry average, Done’s initial diagnosis was more expensive than almost any other service I tried.

Insurance Support

Done doesn’t accept insurance, but they can generate a superbill for your insurance provider.

Scheduling Flexibility

Scheduling was hit or miss with Done: while same-day appointments are available, it was very challenging to reschedule if you wanted a different mental health clinician or had something unexpected come up.

Therapist Quality

Although Done specializes in helping with ADHD, their mental health specialists are also qualified to treat other mental health conditions.

Diagnosis Accuracy

Done’s diagnosis session uses your family history, medical history, and different ADHD assessments.

Why I Chose

ADHDAdvisor.org

When I started my research, I expected my number one choice to be one of the larger, more recognizable companies. Instead, it turned out that the mass-market options usually cost more and did less to make you feel like a unique individual with specific needs.

ADHDAdvisor.org, however, is a game-changer for anyone with ADHD. Rather than pushing medication management or a one-size-fits-all approach to treatment, they work with you to develop a genuinely personalized care plan that takes your preferences into consideration. Beyond the excellent therapy sessions that I continue today, their diagnosis appointment was one of the most detailed I experienced, and I felt like I actually got my money’s worth out of the process.

If you’re looking for more support managing your ADHD, I’m sure many of the options on this list could be helpful. Still, ADHDAdvisor.org is my clear recommendation to anyone looking for the best care available.

Thanks for reading!